The unique link in the verification email received can only be used once. Subsequent uses of the link will result in an error message being displayed. To get a new verification email return to the Private Debt Investor homepage, click sign in, and re-submit your email address.
You also need to ensure you are browsing the site in the browser you verified your email address in. To explain in more detail;
In a scenario where a user’s computer settings has the default browser set as Internet Explorer, but the user normally browses with Chrome, issues could arise.
If the user was to click the verification link in the activation email, it would open an Internet Explorer browser and verify you in that browser, rather than Chrome, which would not recognise you.
To fix this issue, either change your default browser to the one you regularly use, or alternatively go through the sign-in process again, but instead of clicking on the verification link, copy and paste it into your regular browser.
If you’d prefer to contact our Customer Service team in order to fix your issue, you can email: firstname.lastname@example.org.